10,000 Degrees is committed to making real, lasting change. Read our statement.

Database Manager


10,000 Degrees is a leading college success nonprofit organization in California that helps low-income and first generation students get to and through college. Founded in 1981, the organization provides a comprehensive wrap-around program that includes college prep, mentoring, college and financial counseling, scholarships and financial aid management. 10,000 Degrees has helped thousands of students get to and successfully graduate from college. Over 80% of 10,000 Degrees students starting at 4 year college graduate, far exceeding national averages, and our students starting at community college transfer and graduate with their baccalaureate at three times the national average. 10,000 Degrees is a top-rated organization that has received numerous awards and recognition for effectiveness and efficiency, including the top rating from Charity Navigator.

Position Summary

The Database Manager will work across the organization to ensure all processes are efficiently and effectively supported by database, reporting and software tools. This will include managing the change request process, security, training and identifying new tools and outside resources to enhance workflows and student accessibility.

Primary Roles & Responsibilities

This position is responsible for working across all departments to build, implement and maintain a robust database system that supports our Mission, and organizational goals.

  • Oversee data management for scholarships, all programs, and new initiatives, including tracking of participants, milestones, applications, awards and others.
  • Collaborate with evaluation lead to ensure database systems are supporting evaluation needs.
  • Ensure data integrity including data control processes, quality assurance, de-duping records and de-activation of stagnant contacts.
  • Oversee the creation and maintenance of standard reports and dashboards to support departmental requirements.
  • Coordinate the review and update of applications (Form Assembly or Salesforce) and surveys.
  • Oversee a change management process to ensure appropriate approval and updating of documentation
  • Support data flow between scholarship, finance and development departments to ensure alignment and efficiency.
  • Oversee database security model.
  • Implement effective user training.  Monitor training needs; provide/coordinate regular scheduled trainings; track participation and monitor results.
    • Create protocols for data entry, monitoring, and updating.
    • Assess user compliance on an ongoing basis and revise training as needed.
  • Coordinate annual organizational data reporting and review to support strategic plan and donor communication.
  • Act as the main point of contact with Salesforce.com and other software vendors.
    • Manage tracking of Salesforce licenses and other software tools; assess ongoing needs
    • Coordinate with Finance re invoices for
    • user licenses and subscriptions
  • Coordinate tracking of broad community work.
  • Empowering and educating staff to better manage and understand data to support them in their existing projects and programs.
  • Anticipate new requirements, developing them with departmental teams, and overseeing their implementation, including working with designated outside consulting support and implementing new software tools as required..
  • Ongoing maintenance and clean-up of databases systems.
  • Perform other duties as necessary to achieve the goals of the organization.

Qualifications & Skills

  • Commitment to 10,000 Degrees’ mission, values, and goals
  • Bachelor’s degree
  • Excellent analytical and communication skills – written and verbal with technical and non-technical audiences.
  • Strong background in cloud software management, particularly CRM systems, including administrative configuration, security, user adoption and training, reporting, dashboards, and data integrity.
    • Salesforce expertise mandatory; Salesforce Communities experience a plus.
  • Effective at translating between end-user needs and database configuration, reporting, etc.
  • Skill in making presentations and training individuals in database utilization.
  • Strong project management skills — overseeing both internal teams and outside resources
  • Ability to organize and prioritize complex work, take initiative, resolve problems, and manage multiple priorities to ensure goals are met in a timely manner.
  • Positive customer service orientation, including the ability to respond quickly and effectively to front line staff of varying technical backgrounds.
  • Expertise with primary office software packages, including MS Office Suite, Google suite. Advanced Excel skills are a plus.
  • Understanding of general web tools (HTML, JavaScript, WordPress, and authentication) in order to liaise with the web team for on-line forms and integrations.

10,000 Degrees offers a competitive salary and a generous benefits package, including medical and dental insurance, 401(k), 15-day vacation plan, 10 paid holidays, and sick leave.

TO APPLY

For immediate consideration please apply to jobs@10000degrees.org by sending a cover letter and resume.