10,000 Degrees is a leading college success nonprofit organization in California that helps low-income and first generation students get to and through college. Founded in 1981, the organization provides a comprehensive wrap-around program that includes college prep, mentoring, college and financial counseling, scholarships and financial aid management. 10,000 Degrees has helped thousands of students get to and successfully graduate from college. Over 80% of 10,000 Degrees students starting at 4 year college graduate, far exceeding national averages, and our students starting at community college transfer and graduate with their baccalaureate at three times the national average. 10,000 Degrees is a top-rated organization that has received numerous awards and recognition for effectiveness and efficiency, including the top rating from Charity Navigator.
Position Summary
The Systems Admin – Training & Support will work across the organization to ensure all users receive the training and ongoing support needed so they are able to efficiently and effectively utilize our Salesforce database and software tools. This will include identifying opportunities to enhance workflows and student accessibility.
Primary Roles & Responsibilities
This position is responsible for working across all departments [especially with Program teams]to build a consistent and robust data culture. A strong focus will be on training new and existing staff on 10,000 Degrees’s highly customized Salesforce applications as well as new enhancements to the platform.
- Implement effective user training. Monitor training needs; provide/ coordinate regular scheduled trainings; track participation and monitor results.
- Create protocols for data entry, monitoring, and updating.
- Assess user compliance on an ongoing basis and revise training as needed.
- Identify and disseminate best practices
- Ensure consistent protocols and practices across departments and teams
- Create supportive user tools and documentation such as Frequently Asked Questions and How to Step by Step guides.
- Serve as database liaison to the program team.
- Ensure data integrity including data control processes, quality assurance, de-duping records and de-activation of stagnant contacts.
- Support the creation and maintenance of standard reports and dashboards to support departmental requirements.
- Coordinate tracking of broad community work.
- Empowering and educating staff to better manage and understand data to support them in their existing projects and programs.
- Anticipate new requirements, developing them with departmental teams, and overseeing their implementation, including working with designated outside consulting support and implementing new software tools as required.
- Collaborate with Sys Admin-Salesforce on a change management process to ensure appropriate approval and updating of documentation when changes are made
- Supporting team with administrative and general usage requests
- Assist with other projects as assigned.
- Ongoing maintenance and clean-up of databases systems.
Qualifications & Skills
- Commitment to 10,000 Degrees’ mission, values, and goals
- Bachelor’s degree
- Excellent analytical and communication skills – written and verbal with technical and non-technical audiences.
- Strong Salesforce user expertise mandatory including reporting, dashboards and data integrity
- Positive customer service orientation, including the ability to respond quickly and effectively to front line staff of varying technical backgrounds.
- Effective at translating between end-user needs and database configuration, reporting, etc.
- Skill in making presentations and training individuals in database utilization.
- Strong project management skills — overseeing both internal teams and outside resources
- Ability to organize and prioritize complex work, take initiative, resolve problems, and manage multiple priorities to ensure goals are met in a timely manner.
- Expertise with primary office software packages, including MS Office Suite, Google suite. Advanced Excel skills are a plus.
10,000 Degrees offers a competitive salary and a generous benefits package, including medical and dental insurance, 401(k), 15-day vacation plan, 10 paid holidays, and sick leave.
TO APPLY
For immediate consideration please apply to jobs@10000degrees.org by sending a cover letter and resume.